Why Select Crisp? Live Chat Software Best Free Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right choice for your company and startup too. You may know how to compare live talks and that metrics might be significant for you also. Live Chat Software Best Free Live Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the benefit. Our choice was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we tried had that attribute, a few at higher price tags, others together with a poorly implemented search feature, and so the background wasn’t available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the connections we create because we really want to earn contact with all of them. Unlimited contacts was what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do at Storyblokwe do not want to restrict the user to the use of this system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in most options we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on the side. So we like to send certain emails to specific target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is kinda Interesting, it’s something you can control. You could choose 1 account for the entire group (which is cheap with most solutions), or you could go for one chair for each team member. Since we want to have that personal approach to our customers the idea of using one account for the entire team was dropped instantly. We’ve begun to compare the very first paid plan against most of the high tier plans to observe the way the price scales again. The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. Live Chat Software Best Free Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we focused on how they work and function together with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade programs and feature with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those feature we did not need but would need to pay for. We’re pleased to state that we believe we got the best match for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all clients that are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you have a question or want to inform us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software Best Free Live Chat Software