Why choose Crisp? Live Chat Software Best Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your company and startup too. You may know how to compare live talks and that metrics could be significant for you too. Live Chat Software Best Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support rather than quantity and the pricing seems to outperform the advantage. So our decision was clear at that moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had this feature, a few at higher price tags, others together with a badly executed search feature, and so the background was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we actually wish to make contact with all of them. Endless contacts was what we were searching for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do at Storyblok, we don’t wish to restrict the consumer to the usage of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we want to send specific emails to particular target groups and : we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Interesting, it is something that you can control. You could choose 1 accounts for the whole team (which is cheap with most solutions), or you might go for one chair for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We’ve begun to compare the first paid plan contrary to the majority of the high tier programs to observe how the price scales again. The highest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was excellent for testing. Live Chat Software Best Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our tools – so we focused on how they work and perform with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier programs and attribute together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those attribute we didn’t need but might have to pay for. We are glad to state we believe we have the very best fit for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients that are looking for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are glad we made that choice. If you have a query or want to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Live Chat Software Best Live Chat Software