Why Select Crisp? Live Chat Software Blog
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect choice for your business and startup too. You will understand how to compare live chats and which metrics could be important for you also. Live Chat Software Blog
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we attempted had this attribute, some at higher price tagsothers together with a badly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we make because we really wish to earn contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the identical way we do in Storyblok, we do not wish to restrict the consumer to the use of this system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live chats offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is kinda Interesting, it is something you can control. You could choose one accounts for the whole team (which can be cheap with most options ), or you might go for one seat for every team member. Since we like to have this personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve started to compare the first paid program contrary to most of the high tier programs to see how the price scales . The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for testing. Live Chat Software Blog
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we focused on how they work and function with Slack. We tested some of these and many are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and attribute together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”ending” and those feature we did not need but would need to pay for. We’re glad to state that we think we got the best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 facets above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all clients that are searching for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you have a query or want to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Live Chat Software Blog