Why choose Crisp? Live Chat Software By Kayako
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the right choice for your business and startup as well. You may know how to compare live talks and that metrics might be important for you also. Live Chat Software By Kayako
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity and the pricing seems to outperform the advantage. So our decision was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we tried had this attribute, a few at higher price tags, others combined with a badly implemented search feature, therefore the history was not available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we create because we really want to make contact with them all. Endless contacts was what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do in Storyblok, we don’t want to restrict the user to the use of this system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live chats offer. In all honesty, we are not sending many emails, because we also hate spam on the side. So we like to send certain emails to particular target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Interesting, it is something that you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of options ), or you could go for a single seat for every team member. Since we want to get this personal approach to our clients the notion of using one account for the entire team was dropped instantly. We’ve begun to compare the very first paid plan contrary to most of the high tier programs to see the way the price scales again. The greatest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Live Chat Software By Kayako
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and perform together with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower tier programs and attribute together with the maximum tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those feature we didn’t need but might need to cover. We’re pleased to say that we think we have the very best fit for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you’ve got a question or want to tell us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Live Chat Software By Kayako