Why choose Crisp? Live Chat Software Canada
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right choice for your business and startup as well. You will understand how to compare live talks and that metrics might be significant for you too. Live Chat Software Canada
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live talks we attempted had this attribute, a few at higher price tags, others together with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we create because we really want to earn contact with them all. Unlimited contacts was what we were searching for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do at Storyblokwe do not want to limit the user to the usage of this system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. So we like to send specific emails to specific target groups and again: we really like the execution in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is rather Interesting, it is something you can control. You could choose 1 account for the whole group (which can be cheap with most options ), or you could go for a single chair for every team member. Since we like to get this personal approach to our customers the notion of using one account for the entire team was dropped immediately. We have started to compare the very first paid plan contrary to most of the high tier programs to see how the cost scales again. The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Live Chat Software Canada
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we focused on how they operate and function with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and attribute together with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those feature we didn’t need but might have to pay for. We’re glad to say that we think we have the best fit for us, maybe it will fit as well for you. We found the list of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are searching for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are thankful we made that decision. In case you’ve got a query or want to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Software Canada