Why Select Crisp? Live Chat Software Chat History
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right choice for your business and startup too. You will know how to compare live chats and which metrics might be important for you also. Live Chat Software Chat History
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality support rather than quantity as well as the pricing seems to outperform the advantage. Our decision was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live chats we attempted had that attribute, some at higher price tags, others combined with a poorly executed search feature, and so the background was not accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can not limit on the connections we make because we really wish to make contact with them all. Unlimited contacts was what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do at Storyblok, we don’t want to limit the consumer to the use of this system (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in all solutions we tested and largely available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many mails, because we also hate spam on our side. So we want to send certain emails to specific target groups and : we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is rather Interesting, it is something you can control. You could choose 1 account for the whole group (which can be cheap with the majority of options ), or you might go for a single seat for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We’ve started to compare the first paid program against most of the high tier plans to see how the price scales again. The greatest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat Software Chat History
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier plans and attribute together with the highest tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we didn’t need but might need to cover. We’re glad to say that we believe we got the best match for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are searching for a live chat . We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that choice. If you have a query or wish to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Software Chat History