Why Select Crisp? Live Chat Software Chat Invitations
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the right choice for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Live Chat Software Chat Invitations
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers together with a poorly implemented search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we create because we really wish to earn contact with all of them. Endless contacts was what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do at Storyblokwe do not wish to restrict the user to the use of this system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send certain emails to specific target groups and : we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Interesting, it is something that you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you could go for one seat for each team member. Since we want to get this personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier plans to observe the way the price scales again. The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for testing. Live Chat Software Chat Invitations
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our tools – so we concentrated on how they operate and perform with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we compared the lower tier plans and attribute with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we didn’t need but might have to cover. We are pleased to say we believe we have the best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to locate your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all clients that are looking for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a query or want to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Live Chat Software Chat Invitations