Why Select Crisp? Live Chat Software Chat Request
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you also. Live Chat Software Chat Request
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity and the pricing seems to outperform the benefit. So our choice was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tagsothers combined with a badly implemented search feature, therefore the history wasn’t available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we create because we really want to make contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the identical way we do at Storyblok, we don’t want to restrict the consumer to the usage of this system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we analyzed and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics people live talks offer. In all honesty, we’re not sending many mails, because we hate spam on the side. So we want to send specific emails to particular target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is rather Intriguing, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you might go for one seat for every team member. Since we want to get this personal approach to our customers the idea of using one account for the whole team was dropped immediately. We’ve started to compare the first paid plan against the majority of the high tier plans to see how the cost scales again. The highest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for testing. Live Chat Software Chat Request
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower grade programs and feature with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those feature we didn’t need but would need to cover. We’re glad to say that we think we have the best fit for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you need to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are searching for a live chat . We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you have a question or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Live Chat Software Chat Request