Why choose Crisp? Live Chat Software Chat Widget
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect choice for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you also. Live Chat Software Chat Widget
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live talks we attempted had that feature, some at higher price tags, others together with a badly executed search feature, and so the history was not available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really wish to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the identical way we do in Storyblokwe do not wish to limit the user to the usage of this machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all solutions we tested and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send specific mails to particular target groups and again: we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Interesting, it is something you can control. You could choose 1 account for the entire team (which can be cheap with the majority of solutions), or you could go for a single chair for each team member. Since we like to have this personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid plan contrary to the majority of the high tier programs to see the way the price scales again. The highest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for testing. Live Chat Software Chat Widget
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we focused on how they work and function with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for the clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade plans and feature with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those attribute we didn’t need but would have to pay for. We are pleased to say that we think we have the very best match for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all clients who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. In case you’ve got a query or want to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software Chat Widget