Why choose Crisp? Live Chat Software Cheap
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right choice for your company and startup as well. You will know how to compare live chats and which metrics might be important for you also. Live Chat Software Cheap
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity and the pricing appears to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the cost scaling was interesting. All live chats we tried had this feature, some at higher price tagsothers combined with a poorly executed search feature, therefore the history was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can’t limit on the connections we make because we really want to earn contact with all of them. Endless contacts was what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do at Storyblokwe don’t wish to restrict the consumer to the use of this system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we like to send specific emails to specific target groups and again: we really like the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose 1 account for the whole group (which is cheap with most solutions), or you might go for one chair for each team member. Since we want to get that personal approach to our customers the notion of using one account for the whole group was dropped instantly. We have started to compare the very first paid plan against the majority of the high tier plans to observe how the price scales . The greatest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for testing. Live Chat Software Cheap
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools already – so we focused on how they work and perform with Slack. We tested some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to answer to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the customers. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade programs and attribute together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those feature we did not need but might need to cover. We are glad to say we think we got the best fit for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers who are searching for a live chat . We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you’ve got a question or wish to inform us about your adventure using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software Cheap