Why choose Crisp? Live Chat Software Companies
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the perfect choice for your company and startup too. You may know how to compare live chats and which metrics might be important for you also. Live Chat Software Companies
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity as well as the pricing appears to outperform the advantage. So our decision was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had that attribute, some at higher price tagsothers together with a poorly executed search feature, therefore the background was not available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we make because we actually want to make contact with all of them. Unlimited contacts was what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do at Storyblokwe don’t want to limit the user to the use of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live chats provide. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we like to send certain mails to specific target groups and again: we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 account for the entire group (which can be cheap with the majority of options ), or you might go for a single seat for every team member. Since we want to get that personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We have started to compare the first paid program against most of the high tier programs to see how the price scales . The highest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Live Chat Software Companies
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we concentrated on how they work and function with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower grade programs and feature with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those attribute we did not need but would have to cover. We’re glad to say we think we got the very best fit for us, perhaps it will fit as nicely for you. We found that the listing of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all customers that are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. If you’ve got a query or wish to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat Software Companies