Why choose Crisp? Live Chat Software Comparison
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect decision for your company and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Live Chat Software Comparison
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to an”all in one company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), here the cost scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers together with a poorly executed search feature, and so the history was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we make because we really want to earn contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the same way we do in Storyblokwe don’t want to limit the consumer to the use of the system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most solutions we tested and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live chats offer. In all honesty, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker seats is kinda Interesting, it’s something that you can control. You could choose 1 accounts for the entire group (which is cheap with most options ), or you could go for a single chair for every team member. Since we like to get this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier plans to see the way the price scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for analyzing. Live Chat Software Comparison
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we focused on how they operate and function together with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we compared the lower tier plans and attribute with the maximum tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those attribute we did not need but would need to pay for. We’re pleased to state that we think we have the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are looking for a live chat . We’ve updated to the Crisp endless plan a while ago, and are thankful that we made that choice. If you have a query or want to inform us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Live Chat Software Comparison