Intro Live Chat Software Comparison
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of this tool, and using live chat available on your own site is a process that can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Software Comparison
The Live chat program itself is a great deal more involved than your normal customer. You will be able to observe each of those visitors that are on your website at any given time, as well as their IP address, their referral source, their regional time, working system and a whole lot more. Though some of this info is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a website that looks somewhat old fashioned. It looks like it’s packed with ads, but it’s only a site edition of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between agents. The other agent can follow-up the case and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to solve the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Software Comparison
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two weeks, every six months and yearly. Paying annually is the best option or each of the plans. They provide 3 plans — little business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you may find there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not always harass you if you do not take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this program a download, check it out for 30 days, and choose in the end of the free period if you would like to continue from there. Live Chat Software Comparison