Background Live Chat Software Comparison
There’s no reason live chat shouldn’t be easy. Live Chat Software Comparison
It is about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which helps small businesses deliver instant answers and convert more leads.
You’re not likely to find anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with customers who need answers fast.
So let’s have a deeper look into the live chat system to understand who it’s best for and all of those features are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is easy to setup and navigate due to its user friendly interface. They also like how the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd said they have been in a position to convince customers to commit to a purchase within minutes of communicating via the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you may monitor your traffic. For example, if you are sitting on the Pure Chat backend you have the capability to view which users are browsing your website in real-time. So if somebody is considering a pair of sneakers you sell on your website, you know exactly what to begin speaking about, and you have the tools for making canned responses for specific parts of your website. Live Chat Software Comparison
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have happened before. It functions just like an instant messenger, (where the chats arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like before, during and after the dialog. Feel free to modify around colours, set causes for as soon as the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who would like to manage live chats while on the go. By way of example, if you have to leave the office but still wish to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer support is constantly handled, as it works like texting from your cell phone.
The coverage is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics with time. You can track your client satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you will discover for live chat. By way of instance, a site is supplied for reading about updates and tips, while the Guides page is full of information about how to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email service in-app and about the website for many plans. Live Chat Software Comparison
Pure Chat does not have a free trial. However, you do not want one at all, because the company delivers a strong free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of features you don’t get together with the free bundle.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 site, boundless chats per month, per one day discussion history and native mobile programs.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and support for ten users, five sites, an infinite chat history and the capacity to remove the Chat branding.
We enjoy the Free program for people simply testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not satisfied with their services. Read these directions to learn the cancelation terms along with other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
When choosing a live chat program, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and small operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with large support groups. Live Chat Software Comparison