Why Select Crisp? Live Chat Software Conversion Rate
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right choice for your business and startup as well. You may understand how to compare live chats and which metrics might be significant for you also. Live Chat Software Conversion Rate
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our decision was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had that feature, a few at higher price tagsothers together with a badly executed search feature, and so the background was not available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we make because we really want to make contact with them all. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do in Storyblok, we do not want to restrict the user to the use of the machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we want to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is rather Intriguing, it is something you can control. You could choose one accounts for the entire team (which can be cheap with the majority of options ), or you could go for a single seat for every team member. Since we want to get this personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We have started to compare the first paid plan contrary to the majority of the high tier plans to see how the cost scales . The highest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was excellent for testing. Live Chat Software Conversion Rate
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they operate and function together with Slack. We analyzed some of these and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier plans and feature together with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those feature we did not need but would have to cover. We are glad to state that we believe we got the very best fit for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of clients that are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you’ve got a question or want to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat Software Conversion Rate