Why choose Crisp? Live Chat Software Cost
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect choice for your company and startup too. You will understand how to compare live chats and which metrics might be important for you also. Live Chat Software Cost
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality service and not quantity and the pricing seems to outperform the advantage. So our decision was clear at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we tried had that attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we create because we really want to earn contact with all of them. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do in Storyblokwe don’t want to restrict the consumer to the usage of the machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks provide. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to specific target groups and : we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Interesting, it is something that you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of solutions), or you could go for one seat for each team member. Since we like to get that personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We’ve started to compare the very first paid program contrary to most of the high tier programs to see the way the price scales again. The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for analyzing. Live Chat Software Cost
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade plans and feature with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we didn’t need but might have to pay for. We are glad to state we think we got the best fit for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers who are looking for a live chat . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you have a question or want to inform us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Software Cost