Why Select Crisp? Live Chat Software Customer Satisfaction
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics might be important for you also. Live Chat Software Customer Satisfaction
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity and the pricing seems to outperform the advantage. Our decision was apparent at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live talks we tried had this attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we actually wish to make contact with them all. Endless contacts was what we were searching for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do at Storyblokwe don’t want to limit the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and largely available in the very first paid plan.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content based on some metrics those live talks provide. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and : we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Intriguing, it is something you can control. You could choose one account for the whole group (which is cheap with most options ), or you could go for one chair for every team member. Since we like to get that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier plans to observe how the price scales . The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Live Chat Software Customer Satisfaction
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources already – so we concentrated on how they work and perform with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade programs and feature with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those feature we didn’t need but might need to pay for. We’re pleased to state that we think we got the best match for us, maybe it will fit as well for you. We found that the list of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all of clients that are searching for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful we made that choice. If you’ve got a question or wish to inform us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Software Customer Satisfaction