Why Select Crisp? Live Chat Software Customer Support
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the right decision for your company and startup too. You may know how to compare live talks and that metrics could be significant for you too. Live Chat Software Customer Support
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity as well as the pricing seems to outperform the benefit. So our choice was clear at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we attempted had this feature, a few at higher price tagsothers together with a badly implemented search feature, and so the background was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can not limit on the connections we make because we actually wish to earn contact with them all. Endless contacts was what we were looking for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do at Storyblok, we don’t wish to restrict the user to the usage of the machine (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all options we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on our side. So we like to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it is something you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we like to get that personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We’ve started to compare the first paid plan contrary to the majority of the high tier plans to see how the cost scales again. The highest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Live Chat Software Customer Support
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools – so we concentrated on how they operate and perform with Slack. We tested some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower grade plans and attribute with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those attribute we did not need but would need to pay for. We’re pleased to state we think we got the best match for us, maybe it will fit as nicely for you. We saw that the list of 8 facets above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are searching for a live discussion themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. If you have a query or want to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Live Chat Software Customer Support