Why Select Crisp? Live Chat Software Desk Software
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right decision for your business and startup as well. You may understand how to compare live talks and that metrics could be significant for you too. Live Chat Software Desk Software
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing appears to outperform the benefit. So our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was interesting. All live chats we tried had this feature, some at higher price tagsothers together with a poorly executed search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was wrong – we made that mistake already once. We can’t limit on the connections we make because we really want to make contact with them all. Endless contacts was exactly what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do at Storyblok, we don’t want to limit the consumer to the use of the machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send specific emails to specific target groups and : we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is rather Interesting, it’s something that you can control. You could choose 1 account for the entire team (which can be cheap with the majority of solutions), or you could go for one chair for each team member. Since we want to have this personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We have begun to compare the first paid program against most of the high tier programs to observe how the cost scales again. The highest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for analyzing. Live Chat Software Desk Software
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our resources already – so we focused on how they work and perform with Slack. We tested some of these and most are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier plans and feature together with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those feature we didn’t need but might need to cover. We’re glad to state that we believe we have the very best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all customers that are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you have a question or wish to tell us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Software Desk Software