Why choose Crisp? Live Chat Software Deutsch Kostenlos
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right choice for your company and startup too. You will understand how to compare live talks and that metrics could be important for you too. Live Chat Software Deutsch Kostenlos
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we tried had that attribute, some at higher price tagsothers combined with a poorly implemented search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we make because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do at Storyblok, we don’t want to restrict the user to the usage of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for over 30 seconds”. Those triggers are a good way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live talks provide. To be honest, we’re not sending many mails, because we hate spam on our side. Therefore we like to send certain emails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Intriguing, it’s something you can control. You could choose 1 account for the whole team (which can be cheap with most solutions), or you might go for one seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the entire team was dropped instantly. We’ve begun to compare the first paid plan against most of the high tier plans to observe the way the price scales . The greatest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Live Chat Software Deutsch Kostenlos
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included most of our resources – so we focused on how they operate and perform together with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade plans and attribute together with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those attribute we did not need but would need to pay for. We’re pleased to say we think we have the very best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you want to locate your best fit.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of customers who are looking for a live discussion themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. In case you’ve got a query or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Software Deutsch Kostenlos