Why choose Crisp? Live Chat Software Deutschland
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right decision for your business and startup too. You will understand how to compare live chats and which metrics could be important for you also. Live Chat Software Deutschland
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity and the pricing seems to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live chats we tried had this attribute, some at higher price tagsothers together with a poorly executed search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we make because we actually wish to make contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do at Storyblok, we do not want to limit the user to the usage of the system (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we also hate spam on the side. Therefore we like to send certain mails to specific target groups and : we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is kinda Intriguing, it is something you can control. You could choose one account for the whole group (which can be cheap with most solutions), or you might go for a single seat for each team member. Since we want to get this personal approach to our clients the notion of using one accounts for the entire team was dropped immediately. We’ve begun to compare the first paid program contrary to most of the high tier programs to observe the way the cost scales . The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat Software Deutschland
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools – so we concentrated on how they work and function with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade programs and feature together with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those feature we did not need but might need to pay for. We’re glad to say that we believe we have the very best fit for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are searching for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a query or want to inform us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Software Deutschland