Why Select Crisp? Live Chat Software Download Com
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right decision for your business and startup too. You will know how to compare live chats and which metrics could be significant for you also. Live Chat Software Download Com
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. So our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live chats we attempted had that attribute, some at higher price tagsothers combined with a badly executed search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we create because we actually want to make contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the identical way we do at Storyblok, we don’t wish to limit the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics people live talks offer. In all honesty, we are not sending many emails, because we hate spam on our side. Therefore we want to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Interesting, it is something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of options ), or you could go for a single seat for every team member. Since we like to have that personal approach to our clients the idea of using one account for the whole group was dropped immediately. We’ve begun to compare the very first paid plan against most of the high tier plans to observe how the price scales . The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Live Chat Software Download Com
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we focused on how they work and perform together with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower grade programs and attribute with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”ending” and those feature we did not need but would need to cover. We are glad to state we believe we got the best match for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients that are searching for a live chat . We’ve upgraded to the Crisp unlimited plan a while ago, and are glad we made that choice. If you have a question or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Live Chat Software Download Com