Why choose Crisp? Live Chat Software Download For Mobile
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect decision for your company and startup as well. You may know how to compare live chats and which metrics could be significant for you too. Live Chat Software Download For Mobile
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was interesting. All live chats we tried had this attribute, a few at higher price tags, others together with a badly implemented search feature, and so the background was not available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake once. We can not limit on the connections we create because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the same way we do in Storyblok, we do not wish to restrict the user to the use of the system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we tested and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live talks provide. To be honest, we’re not sending many emails, because we hate spam on the side. So we want to send certain emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is rather Interesting, it is something you can control. You could choose 1 accounts for the entire group (which can be cheap with the majority of solutions), or you might go for a single chair for each team member. Since we want to have this personal approach to our clients the notion of using one account for the entire group was dropped immediately. We’ve begun to compare the first paid program contrary to the majority of the high tier plans to observe how the cost scales again. The greatest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. Live Chat Software Download For Mobile
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we concentrated on how they work and function together with Slack. We analyzed some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we compared the lower tier programs and attribute together with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but might have to cover. We’re pleased to say that we think we have the best match for us, maybe it will fit as well for you. We found the listing of 8 facets above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We might have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of clients who are searching for a live discussion . We have updated to the Crisp unlimited plan some time ago, and are glad we made that decision. If you’ve got a question or wish to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Live Chat Software Download For Mobile