Why Select Crisp? Live Chat Software Download Free
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect decision for your business and startup too. You will understand how to compare live talks and that metrics might be significant for you too. Live Chat Software Download Free
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity and the pricing seems to outperform the benefit. Our decision was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and history (for greater plans this is common), also here the price scaling was interesting. All live chats we tried had that attribute, some at higher price tagsothers together with a badly executed search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can not limit on the connections we make because we really want to earn contact with them all. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblokwe don’t wish to limit the user to the use of this system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics those live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. So we want to send specific mails to particular target groups and : we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Interesting, it is something you can control. You could choose one account for the whole group (which is cheap with most options ), or you could go for a single chair for every team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve begun to compare the first paid plan against most of the high tier programs to observe the way the cost scales again. The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for testing. Live Chat Software Download Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources – so we focused on how they operate and perform together with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier plans and feature together with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those attribute we did not need but might have to pay for. We are pleased to say that we believe we got the best fit for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are searching for a live discussion . We have updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a question or want to inform us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Software Download Free