Overview Live Chat Software Download
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are lots of customizable facets of the particular tool, and having live chat available on your website is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Software Download
The Live chat app itself is much more involved than your average customer. You will be able to observe every one of the visitors that are on your website at any given time, in addition to their IP address, their referral origin, their regional time, working system and a whole lot more. Though some of this information will be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a site which seems a little old fashioned. It looks like it is full of ads, but it is just a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you should take, like customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions between representatives. The other agent can follow the case and answer within seconds. It is helpful when an agent does not have the knowledge to solve the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Chat Software Download
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it comes to the whole site. The image on the main page is a Stock picture which provides you the belief that everything there does not have any personality too. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal alternative or each the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight in what clients are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you may discover there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All features (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Live Chat Software Download