Why choose Crisp? Live Chat Software Features
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live chats and which metrics could be significant for you also. Live Chat Software Features
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others combined with a poorly executed search feature, and so the history wasn’t accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we make because we really wish to earn contact with them all. Endless contacts was exactly what we were searching for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the identical way we do in Storyblokwe don’t wish to limit the user to the usage of the machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics those live chats offer. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the entire group (which can be cheap with most solutions), or you might go for a single seat for every team member. Since we want to have this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We’ve begun to compare the very first paid program against the majority of the high tier programs to observe the way the price scales again. The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Live Chat Software Features
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools already – so we focused on how they work and function with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier programs and feature together with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”end” and those attribute we did not need but might have to pay for. We’re glad to state that we think we got the very best match for us, maybe it will fit as well for you. We found that the list of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all clients that are looking for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are thankful we made that decision. If you have a query or want to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Software Features