Why choose Crisp? Live Chat Software For B2B
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your company and startup too. You may understand how to compare live chats and which metrics could be important for you too. Live Chat Software For B2B
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing seems to outperform the advantage. Our choice was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had that feature, a few at higher price tags, others together with a badly executed search feature, therefore the history was not available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we create because we really wish to make contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They believe the identical way we do in Storyblok, we do not wish to limit the user to the usage of the system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send pertinent content based on some metrics those live chats offer. To be honest, we’re not sending many mails, because we hate spam on our side. So we like to send specific emails to specific target groups and again: we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is rather Interesting, it is something that you can control. You could choose one accounts for the whole group (which is cheap with most solutions), or you could go for one seat for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire team was dropped instantly. We’ve started to compare the very first paid plan contrary to the majority of the high tier plans to observe the way the cost scales again. The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Live Chat Software For B2B
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier programs and attribute with the maximum tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those attribute we did not need but would have to cover. We are pleased to state we believe we have the very best fit for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you need to find your best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all customers that are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you have a query or want to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Live Chat Software For B2B