Why choose Crisp? Live Chat Software For Businesses
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right choice for your business and startup too. You may understand how to compare live talks and that metrics could be important for you too. Live Chat Software For Businesses
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tags, others combined with a poorly executed search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been wrong – we made that mistake once. We can not restrict on the connections we create because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do at Storyblok, we don’t want to restrict the user to the use of the system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we like to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is rather Intriguing, it is something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you could go for one seat for each team member. Since we want to have that personal approach to our customers the idea of using one account for the entire team was dropped instantly. We’ve begun to compare the first paid program against the majority of the high tier plans to see the way the cost scales again. The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Live Chat Software For Businesses
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our resources – so we focused on how they operate and function with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower grade programs and feature together with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those feature we did not need but might need to pay for. We are glad to state that we believe we got the best fit for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all customers who are looking for a live chat . We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. If you’ve got a question or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Software For Businesses