Why Select Crisp? Live Chat Software For Companies
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect decision for your company and startup as well. You may understand how to compare live chats and which metrics could be significant for you also. Live Chat Software For Companies
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was intriguing. All live chats we tried had this attribute, a few at higher price tags, others combined with a badly executed search feature, therefore the history was not available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we make because we actually wish to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the same way we do in Storyblokwe don’t want to limit the user to the use of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live talks provide. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the whole team (which can be cheap with most options ), or you could go for one chair for every team member. Since we like to have this personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We have started to compare the first paid plan against the majority of the high tier programs to observe how the price scales again. The highest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Live Chat Software For Companies
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they work and perform together with Slack. We analyzed some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we compared the lower grade programs and feature with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those feature we didn’t need but might need to cover. We are pleased to say we believe we got the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all customers that are looking for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. If you have a question or want to inform us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Software For Companies