Why choose Crisp? Live Chat Software For Free
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the right decision for your business and startup too. You may understand how to compare live talks and that metrics could be significant for you also. Live Chat Software For Free
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was interesting. All live chats we tried had that attribute, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to make contact with all of them. Endless contacts was what we were searching for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do at Storyblok, we do not wish to limit the user to the usage of the machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics those live chats provide. To be honest, we’re not sending many mails, because we hate spam on our side. So we like to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Interesting, it is something that you can control. You could choose one account for the entire team (which can be cheap with the majority of solutions), or you might go for one seat for each team member. Since we like to get this personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We’ve started to compare the first paid plan contrary to most of the high tier programs to observe the way the cost scales . The greatest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Live Chat Software For Free
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they work and perform together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier plans and attribute together with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those feature we didn’t need but would have to cover. We are pleased to state we believe we have the best fit for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you need to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients who are looking for a live chat . We have upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. If you have a query or want to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Software For Free