Why choose Crisp? Live Chat Software For Hosting Companies
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the perfect choice for your business and startup as well. You will understand how to compare live talks and that metrics could be important for you also. Live Chat Software For Hosting Companies
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live talks we attempted had that feature, a few at higher price tagsothers together with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do in Storyblokwe don’t want to limit the consumer to the usage of this machine (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send certain mails to particular target groups and : we really enjoy the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is rather Intriguing, it is something that you can control. You could choose 1 accounts for the whole group (which can be cheap with most solutions), or you might go for a single seat for every team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We’ve started to compare the first paid plan against the majority of the high tier programs to see how the price scales again. The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Live Chat Software For Hosting Companies
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they work and perform together with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier plans and feature together with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we did not need but would need to pay for. We are pleased to state that we believe we got the best fit for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you want to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are looking for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that decision. If you have a question or want to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Live Chat Software For Hosting Companies