Why Select Crisp? Live Chat Software For Marketplaces
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the perfect choice for your business and startup too. You will understand how to compare live chats and which metrics could be important for you too. Live Chat Software For Marketplaces
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live talks we attempted had that feature, a few at higher price tagsothers combined with a poorly executed search feature, therefore the history wasn’t available. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we make because we really wish to make contact with all of them. Endless contacts was what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the same way we do in Storyblokwe do not wish to limit the user to the use of this system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and : we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent seats is kinda Interesting, it is something you can control. You could choose 1 account for the whole group (which can be cheap with most solutions), or you might go for a single chair for each team member. Since we like to have that personal approach to our customers the idea of using one account for the entire group was dropped immediately. We have begun to compare the very first paid plan contrary to the majority of the high tier plans to see how the cost scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat Software For Marketplaces
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they work and function together with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower tier plans and feature with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”end” and those feature we didn’t need but might have to cover. We are pleased to state we think we got the best match for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you need to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers who are searching for a live discussion . We have updated to the Crisp endless plan some time ago, and are thankful we made that decision. If you’ve got a query or wish to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software For Marketplaces