Why Select Crisp? Live Chat Software For Mobile
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your business and startup as well. You may know how to compare live chats and which metrics could be significant for you also. Live Chat Software For Mobile
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live chats we tried had this feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the history was not available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can’t limit on the connections we create because we really want to make contact with them all. Unlimited contacts was what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the same way we do at Storyblok, we do not want to limit the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks offer. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really like the implementation in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The broker seats is rather Intriguing, it is something you can control. You could choose 1 account for the entire group (which is cheap with the majority of options ), or you might go for one seat for each team member. Since we want to get this personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve started to compare the first paid program contrary to the majority of the high tier programs to see how the price scales again. The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for analyzing. Live Chat Software For Mobile
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools already – so we concentrated on how they operate and perform with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for the clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade plans and feature with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we didn’t need but would have to cover. We’re pleased to state that we think we got the best fit for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers that are looking for a live chat . We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a question or want to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software For Mobile