Introduction Live Chat Software For Mobile
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Live Chat Software For Mobile
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, accessible in the app’s sidebar — there territory all the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little attribute is put on the right and it’s useful when targeting your customers’ needs. What’s more, below we have site visitors department, telling us about all the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they want to chat, fast reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have just two plans: one is very basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Live Chat Software For Mobile
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will definitely find it very convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the whole documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the level of your customer services.
Concerning the Plan, The whole site looks very nice and that I can even say that UX does not lack in that department. There is 1 thing that confused me though: when I had been on the main websiteI clicked on the chat window three times, until I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are looking for a basic live chat solution, it actually will come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and providing other programs with a wider range of features To satisfy their future clients. Live Chat Software For Mobile