Why choose Crisp? Live Chat Software For Online Customer Service
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right choice for your company and startup as well. You may understand how to compare live talks and that metrics could be important for you too. Live Chat Software For Online Customer Service
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was clear at that moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the background was not available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can not restrict on the connections we create because we really want to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do at Storyblok, we do not want to limit the consumer to the use of the system (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we tested and mainly available in the first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many mails, because we hate spam on our side. So we want to send specific mails to particular target groups and : we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with the majority of solutions), or you might go for a single chair for each team member. Since we want to have this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We have begun to compare the very first paid plan against the majority of the high tier programs to see the way the cost scales . The greatest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Live Chat Software For Online Customer Service
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower grade plans and feature together with the maximum tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”ending” and those attribute we didn’t need but would have to pay for. We’re pleased to state we think we have the very best match for us, perhaps it will fit as nicely for you. We saw the listing of 8 facets above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all of clients that are searching for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you have a query or wish to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Live Chat Software For Online Customer Service