Why Select Crisp? Live Chat Software For Pc
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the perfect choice for your company and startup too. You will know how to compare live talks and that metrics might be important for you too. Live Chat Software For Pc
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live talks we tried had this attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can not limit on the connections we make because we actually wish to earn contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do in Storyblokwe don’t want to restrict the consumer to the use of the machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics those live chats provide. In all honesty, we are not sending many emails, because we also hate spam on the side. So we want to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is kinda Intriguing, it is something you can control. You could choose one account for the entire group (which can be cheap with most options ), or you could go for one chair for each team member. Since we want to have this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We have begun to compare the first paid plan contrary to most of the high tier plans to observe how the price scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for testing. Live Chat Software For Pc
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we concentrated on how they operate and perform with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier programs and attribute together with the maximum tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the pricey”ending” and those attribute we did not need but would need to cover. We’re glad to state that we believe we got the very best fit for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers who are searching for a live chat . We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. In case you have a query or want to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Software For Pc