Why Select Crisp? Live Chat Software For Small Business
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right decision for your business and startup as well. You will understand how to compare live talks and that metrics could be significant for you too. Live Chat Software For Small Business
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity and the pricing seems to outperform the advantage. So our decision was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live talks we attempted had that attribute, some at higher price tagsothers combined with a badly implemented search feature, and so the history was not available. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we create because we really want to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do at Storyblok, we don’t want to limit the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the first paid program.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics those live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. So we like to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you might go for one chair for every team member. Since we like to have this personal approach to our clients the notion of using one account for the entire team was dropped instantly. We’ve started to compare the very first paid plan against the majority of the high tier plans to see the way the cost scales . The greatest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for testing. Live Chat Software For Small Business
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they operate and function with Slack. We tested some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for the customers. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower grade programs and feature together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those attribute we didn’t need but might have to cover. We are glad to say we think we have the very best match for us, maybe it will fit as well for you. We saw that the listing of 8 aspects above is all you need to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all clients who are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are glad we made that choice. If you have a question or wish to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Live Chat Software For Small Business