Why choose Crisp? Live Chat Software For Website 100 Free
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the perfect decision for your company and startup too. You will know how to compare live chats and which metrics might be important for you too. Live Chat Software For Website 100 Free
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. So our decision was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and history (for greater plans this is common), here the cost scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers together with a badly executed search feature, therefore the background was not available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we create because we actually want to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do at Storyblok, we don’t want to restrict the consumer to the usage of the system (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics those live chats provide. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send specific mails to specific target groups and : we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is rather Interesting, it’s something you can control. You could choose one accounts for the whole group (which is cheap with the majority of solutions), or you might go for a single chair for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We’ve started to compare the first paid plan contrary to most of the high tier plans to see the way the cost scales again. The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Live Chat Software For Website 100 Free
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower grade plans and feature together with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those feature we did not need but might have to pay for. We are pleased to say that we think we have the very best fit for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are looking for a live discussion . We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. In case you have a question or want to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Software For Website 100 Free