Why choose Crisp? Live Chat Software For Website
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the right decision for your company and startup as well. You may understand how to compare live chats and which metrics might be important for you too. Live Chat Software For Website
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live talks we attempted had this feature, a few at higher price tagsothers together with a poorly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we create because we actually wish to make contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblokwe do not wish to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content based on some metrics people live talks provide. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Interesting, it’s something that you can control. You could choose 1 account for the whole group (which can be cheap with the majority of options ), or you could go for one seat for each team member. Since we want to get that personal approach to our customers the idea of using one account for the whole team was dropped instantly. We’ve started to compare the first paid plan contrary to most of the high tier plans to observe how the price scales again. The highest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Live Chat Software For Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources already – so we concentrated on how they operate and perform with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier programs and feature with the maximum tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we did not need but might need to pay for. We are pleased to state we believe we have the very best fit for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all customers who are looking for a live chat . We have updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. If you’ve got a question or want to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Live Chat Software For Website