Why Select Crisp? Live Chat Software For Website Free
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right decision for your company and startup too. You will understand how to compare live chats and which metrics might be significant for you also. Live Chat Software For Website Free
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our choice was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the cost scaling was interesting. All live talks we tried had this attribute, a few at higher price tagsothers together with a badly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can’t limit on the connections we make because we really wish to earn contact with them all. Endless contacts was what we were searching for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They think the identical way we do in Storyblokwe don’t wish to restrict the consumer to the usage of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live talks offer. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you might go for a single chair for every team member. Since we like to have this personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have started to compare the very first paid plan against the majority of the high tier programs to see how the cost scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for analyzing. Live Chat Software For Website Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our resources already – so we focused on how they work and perform together with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower grade plans and feature with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but would have to pay for. We are pleased to state we think we have the best match for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And companies all around the world. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all clients that are looking for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you’ve got a query or want to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Live Chat Software For Website Free