Why choose Crisp? Live Chat Software For Website Free Download
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect choice for your company and startup too. You will understand how to compare live chats and which metrics could be significant for you too. Live Chat Software For Website Free Download
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at the moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we attempted had that attribute, some at higher price tags, others combined with a badly implemented search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can’t limit on the connections we create because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do at Storyblok, we do not wish to limit the consumer to the use of the machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in all options we tested and largely available in the very first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should be able to send pertinent content according to some metrics those live chats provide. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we want to send specific mails to particular target groups and again: we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is rather Intriguing, it’s something that you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you could go for a single seat for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We’ve started to compare the very first paid plan contrary to most of the high tier plans to observe how the price scales again. The greatest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Live Chat Software For Website Free Download
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools already – so we focused on how they operate and perform together with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier plans and feature together with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those attribute we did not need but would have to pay for. We’re pleased to state we think we have the best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are searching for a live discussion . We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you have a question or want to inform us about your adventure with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Software For Website Free Download