Overview Live Chat Software For Website
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Live Chat Software For Website
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox part, available from the app’s sidebar — there territory each the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their data — this handy little feature is put on the right and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about all of the people on our website.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You have just two plans: one is quite basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Live Chat Software For Website
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the programs to reply. All messages from social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it very convenient.
If that is not enough, They’re throwing an API for programmers, that’s the whole documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 years — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the quality of your customer service.
Concerning the Plan, The whole website looks very nice and that I may also say that UX does not lack in that section. There’s 1 thing which confused me though: when I had been on the primary site I clicked on the conversation window three days, until I understood that I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re searching for a basic live chat option, it actually does come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and providing other plans with a wider selection of features To satisfy their future customers. Live Chat Software For Website