Why choose Crisp? Live Chat Software For Websites Reviews
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right decision for your company and startup too. You may understand how to compare live talks and that metrics might be important for you also. Live Chat Software For Websites Reviews
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity as well as the pricing appears to outperform the benefit. Our choice was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live chats we attempted had that feature, some at higher price tags, others combined with a poorly executed search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we make because we actually want to earn contact with them all. Endless contacts was exactly what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do in Storyblok, we do not want to limit the consumer to the usage of this system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we tested and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live talks provide. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we like to send specific mails to specific target groups and again: we really like the implementation in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker seats is rather Interesting, it’s something you can control. You could choose 1 account for the entire team (which can be cheap with most options ), or you could go for a single seat for every team member. Since we like to have this personal approach to our customers the notion of using one account for the entire group was dropped instantly. We have started to compare the very first paid program contrary to most of the high tier programs to observe the way the price scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest bundle has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for analyzing. Live Chat Software For Websites Reviews
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools – so we focused on how they work and perform with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and feature with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those attribute we did not need but would need to pay for. We’re glad to say that we believe we got the best fit for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you need to find your best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of clients that are looking for a live chat themselves. We’ve upgraded to the Crisp endless plan some time ago, and are glad we made that decision. In case you have a question or want to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Software For Websites Reviews