Why choose Crisp? Live Chat Software For Windows 7
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your business and startup as well. You may know how to compare live chats and which metrics might be important for you also. Live Chat Software For Windows 7
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our decision was apparent at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live chats we tried had that attribute, some at higher price tagsothers combined with a badly implemented search feature, and so the background was not accessible. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can not limit on the contacts we create because we really want to earn contact with them all. Endless contacts was what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblok, we do not wish to restrict the consumer to the use of the system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live talks offer. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we want to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with most solutions), or you might go for one seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We’ve begun to compare the very first paid program contrary to the majority of the high tier programs to see the way the cost scales . The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Live Chat Software For Windows 7
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and perform together with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we compared the lower grade programs and feature together with the highest tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those feature we didn’t need but would need to cover. We’re pleased to state we think we have the best fit for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of clients that are searching for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are glad we made that choice. In case you’ve got a question or want to inform us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat Software For Windows 7