Why choose Crisp? Live Chat Software For Windows
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right decision for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you too. Live Chat Software For Windows
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we attempted had that attribute, some at higher price tags, others combined with a badly implemented search feature, and so the history was not accessible. With Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the contacts we create because we actually want to make contact with them all. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do in Storyblok, we don’t wish to limit the consumer to the use of this machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all options we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics those live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we want to send certain mails to particular target groups and again: we really like the implementation in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Interesting, it is something you can control. You could choose one account for the whole group (which can be cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole team was dropped immediately. We’ve begun to compare the first paid plan contrary to the majority of the high tier plans to see the way the price scales again. The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. Live Chat Software For Windows
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they work and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for the clients. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade programs and attribute together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those attribute we didn’t need but might need to cover. We’re pleased to say we think we got the best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you have a question or wish to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Software For Windows