Why choose Crisp? Live Chat Software For WordPress
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right choice for your business and startup too. You may understand how to compare live talks and that metrics might be important for you too. Live Chat Software For WordPress
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity as well as the pricing seems to outperform the benefit. So our decision was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had this attribute, a few at higher price tags, others together with a poorly executed search feature, therefore the history was not accessible. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we create because we really want to make contact with all of them. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They think the identical way we do at Storyblok, we don’t wish to restrict the user to the use of the system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics those live chats provide. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send specific mails to particular target groups and again: we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Interesting, it is something you can control. You could choose 1 account for the entire team (which is cheap with the majority of solutions), or you might go for one chair for each team member. Since we like to get this personal approach to our customers the notion of using one account for the entire group was dropped instantly. We’ve begun to compare the first paid program against the majority of the high tier plans to observe the way the cost scales . The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found their highest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was great for analyzing. Live Chat Software For WordPress
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower tier plans and feature with the highest tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those attribute we did not need but would have to pay for. We’re pleased to state we think we got the very best match for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all clients who are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. If you have a question or wish to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Live Chat Software For WordPress