Why Select Crisp? Live Chat Software Free
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the perfect decision for your company and startup as well. You will know how to compare live chats and which metrics could be important for you too. Live Chat Software Free
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the benefit. Our choice was clear at that moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live chats we attempted had that feature, some at higher price tagsothers combined with a poorly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we make because we really wish to make contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do in Storyblokwe don’t want to limit the user to the use of the system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a good method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we tested and largely available in the first paid plan.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics people live chats offer. In all honesty, we’re not sending many mails, because we hate spam on the side. So we like to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Interesting, it is something you can control. You could choose one accounts for the entire team (which can be cheap with most solutions), or you might go for one chair for each team member. Since we like to have that personal approach to our customers the notion of using one account for the whole group was dropped immediately. We’ve begun to compare the very first paid program against most of the high tier programs to see how the price scales . The greatest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 agents, which was excellent for testing. Live Chat Software Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools – so we concentrated on how they work and perform with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier programs and feature with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those feature we didn’t need but might have to pay for. We’re pleased to state that we think we got the very best fit for us, maybe it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had exactly the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all of clients who are searching for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. In case you have a question or wish to inform us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Live Chat Software Free