Why Select Crisp? Live Chat Software Freeware
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the perfect decision for your business and startup too. You may understand how to compare live chats and which metrics could be important for you too. Live Chat Software Freeware
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity and the pricing appears to outperform the advantage. Our decision was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live chats we tried had that feature, a few at higher price tags, others together with a poorly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake already once. We can’t limit on the contacts we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblokwe don’t wish to restrict the user to the usage of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most options we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live talks provide. To be honest, we’re not sending many mails, because we also hate spam on our side. So we want to send certain mails to specific target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Interesting, it’s something that you can control. You could choose 1 account for the entire group (which is cheap with most solutions), or you might go for a single seat for each team member. Since we like to have that personal approach to our customers the idea of using one account for the whole team was dropped immediately. We have started to compare the very first paid plan contrary to the majority of the high tier plans to see how the cost scales . The greatest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Live Chat Software Freeware
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we concentrated on how they operate and perform with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we compared the lower tier programs and attribute together with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those feature we didn’t need but would have to cover. We are glad to state that we believe we have the best match for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you need to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all of clients that are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you’ve got a query or want to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Software Freeware