Why choose Crisp? Live Chat Software FüR Homepage
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect choice for your business and startup as well. You may understand how to compare live talks and that metrics could be significant for you also. Live Chat Software FüR Homepage
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality support and not quantity and the pricing seems to outperform the benefit. So our choice was apparent at the moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers together with a badly implemented search feature, and so the background was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can not restrict on the contacts we create because we actually want to earn contact with them all. Unlimited contacts was what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do at Storyblokwe do not want to limit the consumer to the usage of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we want to send certain emails to particular target groups and again: we really like the execution in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of solutions), or you could go for one seat for each team member. Since we like to have this personal approach to our clients the idea of using one account for the entire group was dropped immediately. We’ve started to compare the first paid plan contrary to the majority of the high tier plans to observe the way the cost scales . The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Live Chat Software FüR Homepage
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one station to reply to your users using a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and feature with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we didn’t need but would have to pay for. We are pleased to say that we think we got the very best fit for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of customers who are looking for a live chat . We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. If you’ve got a query or wish to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Software FüR Homepage