Why Select Crisp? Live Chat Software Gartner
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your company and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Live Chat Software Gartner
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others together with a badly implemented search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we create because we really want to make contact with them all. Unlimited contacts was exactly what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do in Storyblok, we do not wish to restrict the user to the usage of the machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live talks offer. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The broker chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the whole group (which can be cheap with the majority of solutions), or you might go for one chair for each team member. Since we want to have this personal approach to our clients the idea of using one account for the whole team was dropped instantly. We’ve begun to compare the first paid program contrary to the majority of the high tier plans to see the way the price scales again. The highest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for testing. Live Chat Software Gartner
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower tier plans and feature with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”ending” and those feature we did not need but would have to cover. We’re glad to say that we think we have the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you need to locate your best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers who are searching for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are glad that we made that choice. If you have a question or wish to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Live Chat Software Gartner